FAQs

 

SHIPPING

Shipping is automatically calculated at checkout based on the weight and size of your order, as well as your location.

All delivery times are estimates and actual delivery times may vary. When estimating when you will receive your package, please allow time for credit approval, address verification and order processing. Orders will ship within a maximum of 48 hours of placing your order. Express orders will be processed and ship within 24 hours of placing your order. We do not ship on Saturdays, Sundays and nationally observed US holidays.

Unfortunately, orders cannot be canceled or modified once they are placed.

Once your order has shipped you will receive a confrimation email with a tracking number. Be sure to check your spam folder if you don’t see it in your inbox. 

RETURNS & REFUNDS

Please see full return policy here.

We will process your refund within 14 days of receiving your returned merchandise and an email confirmation will be sent once your return has been processed. The refund can only be credited to your original method of payment and will post approximately 1-3 business days after the processing date.

Return labels are only available for orders shipping to the USA and Canada, and no additional postage is required. Shipping Charges for returned merchandise are non-refundable. Please note the return shipping charge will be deducted from your refund. The Habibti Collective is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

ORDERING & PAYMENT

We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, PayPal, Venmo, Shopify Pay, Apple Pay, and Google Pay.

Your selected method of payment will be charged automatically (following authorization that it is valid and has sufficient funds) once you complete the checkout process. 

Promo codes may be entered on the checkout page. Enter the Promo Code in the box which says “Discount Code” and then select the arrow button beside it. Please note that terms and conditions of Promo codes vary from promotion to promotion. Some may not be used in combination with others.